Privacy Policy

Who we are

1 Click Clearance is a waste clearance and furniture removal business operating across Cambridgeshire, Suffolk, Essex, and Hertfordshire. 1 Click Clearance is a trading name of 1 Click Holdings Ltd, registered in England and Wales. Company registration number: 14993448. Registered address: 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE. Our website is 1clickclearance.co.uk. When we refer to "we", "us", or "our" in this policy, we mean 1 Click Clearance. When we refer to "you" or "your", we mean you as a user of our website or customer of our services.

What information we collect

When you use our website, book a service, or contact us, we may collect the following information:

• Your name
• Your email address
• Your phone number
• Your postcode or property address
• Details about the clearance job you need (descriptions, photos you send us)
• Photos and video files you choose to upload via our quote request form, to help us assess your clearance job accurately
• Payment information (processed securely through our payment provider — we do not store your card details)

We also collect some technical data automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on the site. This is collected through cookies and analytics tools.

How we use your information

We use your information to:

• Provide you with quotes and carry out clearance services you have booked
• Communicate with you about your booking, including by phone, email, SMS, or WhatsApp
• Process payments
• Improve our website and services
• Comply with legal obligations, including waste transfer documentation

We will never sell your personal information to third parties. We will never use your information to send you marketing unless you have given us explicit permission to do so.

Who we share your information with

We may share your information with:

• Our payment processor, to process your payments securely
• Analytics providers (such as Google Analytics), to help us understand how our website is used
• Law enforcement or regulatory bodies, if required by law
• Waste disposal facilities, where required for waste transfer documentation

We do not share your personal information with any other third parties for marketing purposes.

Cookies

Our website uses cookies to help it function properly and to understand how visitors use the site. Cookies are small text files stored on your device. We use:

• Essential cookies: required for the website to work (such as remembering your session)
• Analytics cookies: used to understand how visitors interact with the site (such as Google Analytics)

You can disable cookies in your browser settings, though this may affect how the website functions.

How long we keep your information

We keep your personal information only for as long as necessary:

• Booking and job records: 6 years (in line with HMRC requirements)
• Waste transfer notes: 3 years (as required by the Environment Agency)
• Website analytics data: 26 months
• Enquiries that did not lead to a booking: 12 months, then deleted
• Photos and videos submitted via quote requests: deleted within 90 days if no booking is made, or upon completion of the job if a booking proceeds

Your rights

Under UK data protection law (UK GDPR), you have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information (where we have no legal obligation to keep it)
• Object to how we use your information
• Request a copy of your information in a portable format

To exercise any of these rights, contact us at hello@1clickclearance.co.uk or call 07775 605848. We will respond within 30 days.

Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page shows when it was last updated.

Contact us

If you have any questions about this privacy policy or how we handle your data, contact us at: